Updated: 2026
🔒 Personal Data Protection

Privacy Policy Of bg99

At BG99, user privacy is not a decorative clause – it is a genuine commitment. This document clearly explains what information we collect, how we use it, and how much control you have over your own data.

PRIVACY COMMITMENT

6 Principles of Protection bg99's Data

Before going into technical details, here are the 6 core principles that shape how bg99 handles users' personal information.

End-to-end SSL encryption

All data transmitted between your browser and the bg99 system is encrypted with SSL. Login credentials, account balances, and transaction data are never sent in plain text.

Minimal collection – used for the right purpose

Bg99 only collects information necessary to operate the service. We do not collect irrelevant data, do not store it longer than necessary, and do not use your information for any purpose beyond what has been disclosed.

No selling of data to third parties

Bg99 does not sell, rent, or exchange users' personal information with any third party for commercial purposes. Your data belongs to you — it is not a commodity to be traded.

You Control Your Data

Users have the right to request access to, correction of, or deletion of their personal information within regulatory limits. bg99 provides a clear process for exercising these rights through official support channels.

Secure and time-limited storage

Data is stored on systems with strict access controls. Information that is no longer needed will be deleted or anonymized according to bg99's internal data retention schedule.

Notification of important changes

When the privacy policy is updated in a way that affects user rights, bg99 will notify users via their registered email or in-account notification before the changes take effect.

1 Information We Collect

To provide its services, BG99 needs to collect certain information from users. We categorize the collected information into the following groups:

1.1 Information You Provide Directly

  • Registration Information: Full name, date of birth, email address, phone number, and login credentials.
  • Identity Verification Information (KYC): National ID number, photos of identity documents, and a selfie photo if required by the verification process.
  • Financial Information: Bank account name and account number for processing deposit and withdrawal transactions. BG99 does not store complete payment card information.
  • Contact Information: Content you submit to the support team via live chat or email.

1.2 Automatically Collected Information

  • Device and connection data: IP address, browser type, operating system, time zone, and internet service provider.
  • Session usage data: Access time, pages viewed, actions within the interface, and duration of each session.
  • Transaction data: Betting history, deposits, withdrawals, and bonus usage history.
bg99 does not collect the precise GPS location of your device. IP addresses are used to determine general geographic region for security and fraud prevention purposes.

2 Purpose of data use

Bg99 uses the information collected for the following specific purposes:

  • Account operation: Create and manage user accounts, process logins, and verify identity.
  • Transaction processing: Deposits, withdrawals, bonus application, and transaction history recording.
  • User Support: Resolving requests, inquiries, and complaints from users.
  • Security and fraud prevention: Detecting and preventing abnormal activity, money laundering, and platform abuse.
  • Legal Compliance: Fulfill requests from competent authorities in accordance with applicable law.
  • Service improvement: Analysis of aggregated (non-identified) usage data to improve the interface and features.
  • Service Contact: Send notifications about account activity, transactions, and important policy updates.
bg99 may send information about promotions and special offers via email. You can unsubscribe at any time through the unsubscribe link in the email or by contacting our support team.

3 Sharing Information with Third Parties

Bg99 does not sell personal information of users. However, in certain limited circumstances, we may share information with:

Third-party type Purpose of sharing Is it shared?
Payment processing provider Verify and process financial transactions Conditional
Game provider Game operation and result confirmation Minimal Data
Legal / judicial authorities Comply with valid legal requirements When required
External advertising partners Third-party product advertising No
Data broker Buying and selling of user data Never
Analytics partners (anonymized) Improving platform performance Anonymized Data

All third parties receiving data from bg99 are bound by confidentiality agreements and may only use the information for the agreed purpose.

4 Cookies and Tracking Technologies

Bg99 uses cookies and similar technologies to improve user experience and ensure the normal operation of the platform.

Types of cookies bg99 uses:

  • Essential Cookies: Required for the platform to function — including maintaining login sessions and remembering bet slips. Cannot be disabled.
  • Performance Cookies: Collection of anonymous information about how users interact with the platform to improve design and performance.
  • Functional Cookies: Remember your preferences such as language, interface, and notification settings.

You can control or delete cookies through your browser settings. However, disabling essential cookies may affect your ability to use certain platform features.

bg99 does not use third-party cookies to track your behavior on websites outside our platform.

5 Data Security

Bg99 applies multiple layers of technical and organizational security to protect user information:

  • SSL/TLS Encryption: All transmitted data is encrypted.
  • Storage Encryption: Sensitive data is encrypted within the database.
  • Access Control: Only authorized personnel may access user data and only to the extent required for their job responsibilities.
  • Security monitoring: The system continuously monitors and detects unusual access attempts.
  • Two-factor authentication: Applied to sensitive operations within internal systems.

Although bg99 applies the best possible security measures, no system is completely impenetrable. In the event of a security incident affecting user data, bg99 will notify affected users and take remedial action in accordance with its incident response procedure.

6 User Rights Over Data

Bg99 users have the following rights regarding their personal data:

Right to Access

You have the right to request access to the personal information bg99 is storing about you.

Right to Rectification

Request correction of inaccurate or incomplete information.

Right to Erasure

Request deletion of personal data within the limits permitted by legal obligations.

Right to Object

Object to the processing of data in certain specific circumstances.

Right to Data Portability

Request a copy of personal data in a machine-readable format.

Right to Restriction of Processing

Request restriction of data processing while another request is under review.

To exercise any of these rights, please contact the BG99 support team. We will respond within 30 business days of receiving a valid request. Some rights may be limited in cases where exercising them conflicts with legal obligations or legitimate security interests.

You do not need to close your account to request access to or correction of your personal information. Contact support and provide basic identity verification to begin the process.

7 Data Retention and Deletion

Bg99 does not store personal data longer than necessary for the original purpose of collection. Specific retention periods:

  • Active account data: Throughout the lifetime of the account and for a defined period after account closure to meet legal requirements.
  • Financial Transaction History: Stored as required by anti-money laundering (AML) regulations – typically for a minimum of 5 years.
  • KYC Profile: Retained for the duration of account activity and as required by law after closure.
  • Technical Logs: Deleted after 90 days in accordance with the regular data hygiene schedule.
  • Closed account data: Anonymized after the mandatory retention period ends.

8 Children and Age Requirements

Bg99's Services for users aged 18 and above only. bg99 does not intentionally collect information from individuals under 18 years of age. If we detect an account created by a person below the required age, that account will be immediately closed and the related data will be handled in accordance with our data deletion policy.

If you are a parent or guardian and suspect that someone under 18 has created an account at bg99, please contact our support team immediately so we can handle it promptly.

9 Privacy Policy Changes

Bg99 may update this privacy policy periodically to reflect changes in internal processes, legal requirements, or service improvements. The most recent update date is always displayed at the top of the page.

For fundamental changes that affect how user data is processed, BG99 will:

  • Send notification via registered email at least 14 days before changes take effect.
  • Display prominent notices within the platform interface.
  • Request confirmation of consent in cases of particularly significant changes.

Your continued use of the service after the policy has been updated means you accept those changes.

10 Privacy Contact

If you have any questions, concerns, or wish to exercise any rights related to your personal data, please contact bg99 via:

  • Live chat: Live chat feature within the platform (available for logged-in users).
  • Email: [email protected] – dedicated to privacy and personal data matters.

The BG99 team is committed to responding to all privacy-related requests within 30 business days. For frequently asked questions, please refer to the FAQ page or read more about Terms & Conditions of BG99.

TECHNICAL SECURITY

Security Infrastructure bg99 Currently Uses

The specific technologies and technical measures that protect your data every day on the bg99 platform.

SSL / TLS 1.3

Connection encryption using the latest standards – ensuring transmitted data cannot be read by third parties.

Encryption of stored data

Sensitive information is encrypted in the database – it remains unreadable even if accessed without authorization.

Role-based access control

Staff can only access data relevant to their role – no one has access to all user data.

Continuous 24/7 Monitoring

The system automatically monitors and alerts on any abnormal activity or suspicious access to data.

Your Data Is Safe – Experience bg99 Now!

Bg99 is committed to protecting your information throughout your entire experience. Register and explore our diverse online entertainment platform today.

By registering, you agree to Terms & Conditions and Privacy Policy this. For users aged 18 and above only.

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