This document sets out the binding terms between bg99 and users when accessing or using the platform. Please read carefully before registering an account. Using the service means you have read, understood, and accepted all of the terms below.
Before reading the full detailed terms, here are 6 core points that every bg99 user should know.
Each user may only create and use one account at bg99. Creating multiple accounts to exploit bonuses or circumvent rules will result in the freezing or termination of all related accounts.
Only users aged 18 years of age and above are permitted to register and use bg99 services. Users below this age are strictly prohibited; violations will result in permanent account closure.
All promotions and bonuses at bg99 come with specific wagering requirements. You must complete these requirements before withdrawing bonus funds. Details of each program are clearly stated on the promotions page.
Bg99 reserves the right to require identity verification before processing any withdrawal request. Verification information must be accurate and match the registration details. Discrepancies will result in the rejection of the transaction.
Users are responsible for keeping their login credentials secure. bg99 is not liable for any losses arising from sharing your password or allowing unauthorized access to your account.
All forms of fraud, bonus abuse, result manipulation, or use of automated software are strictly prohibited. bg99 reserves the right to freeze accounts, withhold balances, and refuse to process transactions upon detecting any violation.
By accessing, registering for, or using any service on bg99 (hereinafter referred to as the "Platform"), you confirm that you have carefully read, fully understood, and agree to be bound by all the terms and conditions set out in this document.
These terms apply to all users – regardless of whether you are accessing via a desktop browser, mobile phone, or any other device. If you do not agree with any of these terms, please discontinue use of the service.
Bg99 provides online entertainment content including sports betting, Live Casino, slots, and fish shooting games. All of these activities carry risk – no outcome is guaranteed or promised.
2.1 Registration Requirements
To create an account at bg99, you must meet all of the following conditions:
2.2 One Account Per User
Each individual, household, IP address, or device is only permitted to create and maintain one account only. Owning multiple accounts to exploit promotions or circumvent restrictions is a serious violation and will result in the freezing of all associated accounts with no obligation to refund any remaining balance derived from fraudulent activity.
2.3 Account Security
You are responsible for keeping your login credentials (username and password) confidential. bg99 recommends using a strong password, not sharing your account with anyone, and enabling two-factor authentication where available. All activity carried out from your account is considered to have been performed by you, unless you report unauthorized access as soon as it is discovered.
2.4 Identity Verification (KYC)
Bg99 may request identity verification documents at any time, particularly before processing withdrawal requests. Documents may include a national ID card, phone number verification, or other documents as required. Failure to complete verification within the specified timeframe may result in a delay or refusal to process the transaction.
3.1 Transaction Methods
Bg99 supports popular transaction methods available in the Vietnamese market. However, bg99 does not confirm an official integration with any specific payment provider (such as MoMo, ZaloPay, VietQR, NAPAS, or VNPAY) unless clearly displayed in your account interface at the time of the transaction.
3.2 Currency
All transactions at bg99 are conducted in VND (Vietnamese Dong). No foreign currency exchange or third-party intermediaries required.
3.3 Deposit Processing Time
Deposits are typically reflected in your account within a few minutes after the transaction is confirmed. In some cases involving verification or technical issues, processing may take longer. Please contact support if your transaction has not been credited after 60 minutes.
3.4 Withdrawal Requirements
To successfully process a withdrawal, you need to:
4.1 General Bonus Policy
All bonuses, promotions, cashback, and offers provided by bg99 are subject to the specific terms attached to each program. By claiming a bonus, you confirm that you have read and agreed to those terms.
4.2 Wagering Requirement
Most bonuses at bg99 come with a wagering requirement – meaning you must wager a total amount equal to the bonus multiplied by a specified multiplier (e.g., 20x, 30x) before you can withdraw the bonus funds. The multiplier and specific conditions are stated in each individual promotion.
4.3 Bet Limits When Using a Bonus
When an account balance includes bonus funds with an incomplete wagering requirement, bg99 may apply a maximum bet limit per placement. Placing bets that exceed this limit while using a bonus may result in the cancellation of the bonus and any associated winnings.
4.4 No Bonus Stacking
Unless otherwise stated, users may not stack multiple bonuses simultaneously. Each account may only apply one promotion at a time.
5.1 Valid Bets
All bets placed after successful confirmation are considered binding and cannot be cancelled. Users are responsible for carefully reviewing bet details before confirming.
5.2 Errors and Mistakes
In the event of errors in displayed odds, match information, or game results due to technical issues, bg99 reserves the right to cancel bets and refund the original stake. There is no obligation to honor outcomes derived from system errors.
5.3 Fraud and Manipulation
The following actions are strictly prohibited and will result in immediate account closure:
Bg99 is committed to helping users play within healthy limits. We provide information and guidance on responsible gambling at the Responsible Gambling.
Users may request a voluntary account suspension or set activity limits. Contact the bg99 support team for guidance. bg99 is not responsible for financial or personal losses arising from uncontrolled gambling if the user does not actively make use of the support tools provided.
All personal information you provide is collected and processed in accordance with Privacy Policy of bg99. The platform uses SSL encryption to protect data during transmission.
Bg99 does not sell, rent, or share users' personal information with third parties for commercial purposes, unless required by a competent authority under applicable law.
8.1 Rights of bg99
Bg99 reserves the right to:
8.2 Limitation of Liability
Bg99 is not responsible for:
Bg99 reserves the right to update or amend these terms at any time without prior notice. The latest version will always be displayed on this page with a clear update date.
Your continued use of the service after the terms have been updated constitutes your acceptance of those changes. We recommend checking this page periodically to stay informed of the latest updates.
If you have any questions or concerns regarding the terms in this document, please contact the bg99 support team via:
The bg99 support team operates around the clock to ensure all inquiries are answered promptly. For common questions, visit the FAQ.
Create a bg99 account and explore the full range of entertainment categories – sports betting, Live Casino, Jackpot Slots, and fish shooting.
By registering, you confirm that you have read and agree to the Terms & Conditions and Privacy Policy. For users aged 18 and above only.